Hold musicRecordingPerson
Knows a person from a recording
Bonjo tells hold music, menus and “your call is important to us” apart from a live agent, so you’re only rung for a real person.
Made in Canada · English & French
Skip the hold. Bonjo calls for you.
Bonjo dials the CRA or Service Canada, works through the phone menu, waits on hold for as long as it takes, and rings you the second a real person picks up.
For teams and organizations. Invitation only.
Lines Bonjo knows
CRA individual enquiries CRA benefits CRA debt management Service Canada EI Scam check: free Phone & internet: coming soon
How it works
Four steps. You only do the first one.
01 / 04
CRA individual enquiries
CRA benefits
Service Canada EI
Notice of assessment Current address
- 01
Pick what you need
Choose the line and the reason for your call. Bonjo tells you what to have ready, like your notice of assessment.
- 02
Bonjo works the menu
It presses the right keys and answers short prompts, in English or French. If the menu changed, it adapts or hands it to you.
- 03
Bonjo waits on hold
Hold music, recorded messages, silence: Bonjo listens to every second so you can get on with your day.
- 04
A person answers, your phone rings
Bonjo tells the agent it’s an assistant, then connects you, usually within seconds. You take it from there.
Why Bonjo
Built to be trusted with a phone line.
EN·FR
English and French
Every step works in both official languages, including the menus and the disclosure.
SIN ••• ••• •••
Never says your SIN
Bonjo never enters your SIN, account numbers or date of birth. If a line asks, it hands the call to you.
ca-central-1 · Montréal
Your data stays in Canada
Hosted in AWS Canada (Montréal). Nothing leaves the country.
Bonjo: “Hello, I’m an automated assistant calling for a client. Connecting them now.”
Always discloses it’s an AI
Agents hear that Bonjo is an automated assistant before you join. No pretending.
Missed the ring? Covered.
Bonjo retries, then texts you or asks for a callback, depending on your settings.
Ring Try again Text or callback
For organizations
One place for your whole team’s calls.
Accounting firms, legal clinics, settlement agencies and credit unions spend hours on hold for the people they help. Bonjo gives each team member their own line to the front of the queue, with the controls an organization needs.
Invite your team
People join by invitation only. Admins add, promote or turn off access in seconds.
Two-step verification
Require an authenticator app for everyone in your organization with one switch.
Your settings, your language
Set the organization’s time zone and default language; quiet hours follow it.
Every action logged
Invites, role changes and settings updates land in an audit log.
M + Invite
Maple Accounting
● 2-step on
People Settings
- CM ActiveChloé Martin Adminchloe@maple.ca
- PS ActivePriya Sharmapriya@maple.ca
- NW ActiveNoah Wilsonnoah@maple.ca
- NH InvitedNadia Haddadnadia@maple.ca
Security & privacy
Careful by default.
- Data hosted in Canada (AWS ca-central-1)
- Encrypted in transit and at rest
- Organization-wide two-step verification
- Role-based access with an audit log
- Bonjo never says your SIN or account numbers
- Your conversation with the agent isn’t transcribed by Bonjo
Questions
Good to know
Does the agent know they’re talking to an AI?
Yes. Before you join, Bonjo tells the agent it’s an automated assistant calling for a client. Then it’s you on the line.
What personal information does Bonjo give out?
None of the sensitive kind. Bonjo never enters your SIN, account numbers or date of birth. If a line needs them, Bonjo hands the call to you.
What if I miss the call when a person answers?
Bonjo rings again, then texts you or asks the agent for a callback, depending on what you chose in your settings.
Which lines can Bonjo call?
Today: CRA individual enquiries, CRA benefits, CRA debt management and Service Canada EI, plus a free scam check. More lines are added as they’re verified.
Where is my data stored?
In Canada, on AWS in Montréal. Call summaries only describe what Bonjo observed; your conversation with the agent isn’t transcribed.
How does my organization get started?
Request access below. We set up your organization, then you invite your team and choose your settings, including two-step verification.
Request access
Give your team its time back.
Tell us a little about your organization. We’ll reply by email, usually within one business day.